Secure support message
For account, case, payment, provider, technical, or privacy support.
Open secure messagesPrivacy controls
Update your profile or delete your account and personal data.
Open privacy settingsSafety concern
Review safe handling rules before submitting sensitive information.
Open Safety CenterBefore contacting support
Include the case number, affected page, approximate time, and a description of the issue. Do not send passwords, six-digit login codes, full payment-card numbers, unredacted identity documents, or exact protected locations in a general support message.
Privacy and data-rights requests
Retrouver verifies identity before disclosing, correcting, exporting, restricting, or deleting personal data. Account deletion is available directly in Settings. Requests concerning data inside a retained case require individual review because the record may affect another person, child safety, legal claims, contracts, evidence, or public-interest obligations.
Emergency limitation
Retrouver Support is not continuously monitored emergency dispatch. If someone faces immediate danger, contact the appropriate local emergency service or competent authority.
Accessibility and language
Tell Support which language or accessibility accommodation you need. Retrouver will provide reasonable assistance where available.